RETURN & EXCHANGE POLICY

At UrbanThug, we want you to be confident with every purchase. If you receive the wrong item, the wrong size, or a product with a manufacturing defect, we're here to help.

1. Exchange Window

You can request an exchange within 7 days of receiving your order.

To be eligible for an exchange, the product must be:

• Unworn and unused

• Unwashed

• In its original condition

• Free from stains, odors, damage, or alterations

• Returned with the original tags and packaging intact

Items that do not meet these conditions may not be accepted.

2. Size Exchange

If you ordered the wrong size, you can request a size exchange within 7 days of delivery, subject to availability of the required size.

Please check our size guide before placing your order to select the best fit.

3. Wrong or Defective Item

If you receive:

• A wrong product

• A wrong size sent by UrbanThug

• A damaged product

• A manufacturing defect

please contact us within 48 hours of delivery and provide clear photos/videos of the issue.

After verification, UrbanThug will arrange the appropriate exchange or resolution.

4. Change of Mind

We currently offer exchanges rather than refunds for change-of-mind purchases.

If you simply change your mind about a product, color, or design, the item must still meet all exchange conditions mentioned above.

5. Sale & Discounted Items

Items purchased during a sale, promotional offer, or special discount may be subject to specific exchange conditions mentioned with the offer.

Bundle and promotional orders must be exchanged according to the conditions of that particular offer.

6. Exchange Shipping Charges

For a size exchange or change-of-mind exchange, the customer is responsible for the applicable exchange shipping charges.

If the exchange is required because UrbanThug sent the wrong product or the product has a verified manufacturing defect, UrbanThug will cover the applicable shipping charges.

7. How to Request an Exchange

To request an exchange, contact our customer support with:

• Order number

• Customer name

• Phone number

• Reason for exchange

• Clear photos/videos where applicable

Our team will guide you through the exchange process.

Please do not send an item back without contacting UrbanThug first.

8. Product Condition

Products that have been worn, washed, altered, damaged, stained, or returned without their original tags may be rejected.

We recommend trying on clothing carefully without removing tags until you are sure about the size and fit.

9. Exchanges Subject to Availability

All exchanges are subject to stock availability.

If the requested size or product is unavailable, our customer support team will provide the available options.

10. Refunds

UrbanThug does not offer cash refunds for standard change-of-mind or size-related requests.

If a refund is approved by UrbanThug in an exceptional case, the refund method and processing time will be communicated by our customer support team.

11. Important

Once an exchange request has been approved, customers must follow the instructions provided by our support team.

UrbanThug reserves the right to refuse an exchange if the product does not meet the eligibility conditions outlined above.

For exchange assistance, please contact us through our official customer support channels.

UrbanThug — Wear Your Difference.